SMS Terms & Conditions

These SMS Terms & Conditions govern how Roots Pharmacy communicates with customers via text messaging.


1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.


2. Types of SMS Communications

If you have consented to receive SMS messages from Roots Pharmacy, you may receive messages related to:

  • Customer care updates

  • Prescription readiness notifications

  • Appointment reminders

  • Order status updates

Example:
“Hello, this is a friendly reminder of your upcoming appointment with Roots Pharmacy at 410 Jerusalem Ave on [Date] at [Time]. You can reply STOP to opt out of SMS messaging at any time.”


3. Message Frequency

Message frequency may vary based on your interaction with our services.

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your prescriptions or account status.”


4. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier’s pricing plan. Charges may vary for domestic or international messages.


5. Opt-In Method

You may opt in to receive SMS messages from Roots Pharmacy through:

  • Verbal consent during in-store or phone interactions

  • Filling out forms with SMS consent checkbox


6. Opt-Out Method

You can opt out of SMS communications at any time by:

  • Replying “STOP” to any message

  • Contacting us directly to request removal


7. Help & Support

If you experience issues:

  • Reply “HELP” to any SMS

  • Or contact us directly:
    📞 (516) 501-9753
    📧 Rootsrx1@gmail.com


8. Additional Options

You may choose not to receive SMS messages by leaving the SMS consent checkbox unchecked on forms.


9. Standard Messaging Disclosures

  • Message and data rates may apply

  • You can opt out anytime by texting STOP

  • For assistance, text HELP or contact us directly

  • Message frequency may vary


10. Compliance Note

These terms are designed to align with industry standards and SMS compliance requirements. Users are encouraged to review both the Privacy Policy and SMS Terms before opting in.